Frequently Asked Questions

Green Agric Nigeria is a technology-enabled agricultural supply chain company that connects farmers directly with businesses. We provide wholesale distribution, aggregation services, and market access for farmers across Nigeria.

You can create an account by clicking the "Sign Up" button at the top of our website. Choose between a Buyer or Seller account, fill in your details, and verify your email address to get started.

Yes! Creating a buyer account is completely free. Seller accounts have a one-time verification fee to ensure quality and trust on our platform.

Browse our product catalog, select the items you want, choose quantity, and add them to your cart. Proceed to checkout, provide delivery details, and complete payment. You'll receive an order confirmation via email.

We accept various payment methods including bank transfers, credit/debit cards, USSD payments, and mobile money through our secure payment gateway, Paystack.

Delivery times vary depending on your location. Major cities may take 2-5 business days depending on the seller. You'll receive tracking information once your order ships.

Yes! Once your order is dispatched, you'll receive a tracking number via dashboard. You can track your order status in your account dashboard under "My Orders".

Click "Become a Seller" on our homepage, register and fill in your business details, submit required documents (KYC), and pass verification. Once approved, you can start listing products immediately.

You'll need a valid government-issued ID, business registration certificate, bank account details, and proof of address. All documents are securely stored and only used for verification.

We charge a small commission on each successful sale and monthly subscription fees. Our commission rates are transparent and competitive. Contact us for detailed pricing.

Payments are processed through our secure escrow system. Funds are released to your account 24-48 hours after delivery confirmation. You can withdraw to your linked bank account.

Our products come from verified farmers and cooperatives across Nigeria. We work directly with farming communities to ensure quality, freshness, and fair trade practices.

We offer both conventional and organic products. Our organic products are clearly labeled and certified by recognized agricultural certification bodies.

We implement strict quality control measures including standardized grading, sorting, and handling processes. Each product undergoes quality checks before being listed on our platform.

If you receive damaged products, please contact our support team within 24 hours with photos. We'll investigate and arrange for a replacement or refund as per our policy.

Yes! All payments are processed through Paystack, a PCI-DSS compliant payment gateway. We use industry-standard encryption and never store your sensitive payment information.

Refunds are available for undelivered orders, incorrect items, or damaged products. Refund requests must be submitted within 7 days of delivery. Each request is reviewed on a case-by-case basis.

Approved refunds are processed within 5-10 business days. The timeframe depends on your bank's processing speed. You'll receive confirmation once the refund is initiated.

Click "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to your inbox. You'll be able to create a new password securely.

Log in to your account, go to "Profile Settings", and update your information. Changes are saved immediately. Some changes (like email) may require verification.

Absolutely! We comply with the Nigeria Data Protection Regulation (NDPR) and implement strict security measures to protect your data. We never share your information with third parties without your consent.

We currently deliver to all states in Nigeria. Coverage may vary by product type. We're expanding our logistics network to reach more locations. Check product pages for specific delivery availability.

Delivery costs vary based on location, order size, and product type. You'll see the delivery fee clearly during checkout before confirming your order.

You can change your delivery address before the order is processed. Once the order is dispatched, changes may not be possible. Contact our support team immediately if you need assistance.

You can reach us through our Contact Us page, email at support@greenagric.shop, or call us at +234 703 041 9150. Our support team is available Monday to Saturday, 8AM to 6PM.

Our customer support is available Monday to Friday, 8:00 AM to 6:00 PM WAT, and Saturday, 9:00 AM to 4:00 PM WAT. We're closed on Sundays and public holidays.

We typically respond within 24-48 hours for email inquiries. Live chat and phone support offer faster responses during business hours. Urgent issues may be escalated for quicker resolution.