Seller Guidelines

Green Agric Nigeria is a technology-enabled agricultural marketplace connecting farmers and agribusinesses directly with buyers. As a seller on our platform, you gain access to a growing network of customers across Nigeria, streamlined order management, and secure payment processing.

This guide outlines everything you need to know to succeed as a seller on Green Agric Nigeria.

To become a seller on Green Agric Nigeria, you must meet the following requirements:

• Business Registration: Valid business registration with CAC (or equivalent)
• KYC Documentation: Government-issued ID (National ID, Voter's Card, Driver's License, or International Passport)
• Bank Account: Active Nigerian bank account for payouts
• Product Quality: Commitment to providing quality agricultural products
• Compliance: Adherence to all platform policies and Nigerian regulations

1. Product Descriptions

• Use clear, accurate, and detailed product descriptions
• Include product specifications (weight, size, grade, etc.)
• Mention origin/farm location and harvest date
• Highlight certifications (organic, fair trade, etc.)

2. Product Images

• Upload high-quality, clear images of the actual product
• Include multiple angles and packaging photos
• Use natural lighting for accurate color representation
• Minimum image resolution: 800x800 pixels

3. Pricing

• Set competitive and fair prices
• Include all applicable taxes in the listed price
• Update prices regularly to reflect market changes
• Consider volume discounts for bulk orders

4. Prohibited Items

• Illegal or restricted substances
• Counterfeit or misrepresented products
• Products that violate Nigerian agricultural regulations
• Items that cannot be legally sold or distributed

1. Order Processing

• Acknowledge and confirm orders within 24 hours
• Process orders in a timely manner
• Communicate any delays or issues to the buyer promptly

2. Packaging

• Use proper packaging to protect products during transit
• Use food-grade packaging for agricultural produce
• Include proper labeling and handling instructions
• Consider temperature-controlled packaging for perishables

3. Shipping

• Ship orders within 2-3 business days
• Provide tracking information to buyers
• Use reliable shipping partners
• Maintain proper documentation for shipments

4. Quality Control

• Inspect products before shipping
• Ensure products meet quality standards
• Replace damaged or defective items promptly

Maintaining high customer service standards is essential for success on our platform:

• Response Time: Respond to customer inquiries within 24 hours
• Professional Communication: Use polite, professional language in all interactions
• Problem Resolution: Address customer concerns promptly and professionally
• Feedback: Encourage and respond to customer reviews
• Disputes: Cooperate with Green Agric's dispute resolution process

1. Prohibited Conduct

• Fraudulent or deceptive practices
• Misrepresentation of products
• Manipulation of reviews or ratings
• Violation of Nigerian agricultural regulations

2. Intellectual Property

• Respect copyright and trademark rights
• Do not use unauthorized images or content
• Report any IP violations to Green Agric

3. Data Privacy

• Protect customer data and privacy
• Comply with NDPR regulations
• Do not share customer information with third parties

4. Consequences of Violations

• Warning and corrective action request
• Temporary account suspension
• Permanent account termination
• Legal action in severe cases

We're committed to your success as a seller. Our support team is available to help you with:

• Account setup and verification
• Product listing optimization
• Order management assistance
• Payment and payout inquiries
• Technical support
• Marketing and promotion